We politely ask that you double check the height you are trying to achieve and the space you intend to place the product to ensure that the model fits with the needs of you and your pet.

You will find that our products are high quality, and a great value. Some products are rather large to accommodate large pets.

We offer returns within 30 days. We do not pay for return shipping. We can generate a return label and deduct it from the refund, or you may take it to your local Fed Ex or UPS store. We require that the product is sent back in in the original packaging. as you received it. Please note - shipping can be very costly if the product is not compressed. We will send you compression bags upon request, and we will deduct the cost of the compression bags and shipping of bags from your refund (estimated $13-$15 for Steppy bed 5.5 3 & 4 step), and $20-$25 for Big Buddy Booster 2 & 3 step). All returns must be in the original packaging, have no stains or fluids on the product, no smell of cigarette smoke, and in original condition. No refunds for damaged products.

Feel free to call us if you need any assistance.

Yes! We warranty our foam for 15 years. However the warranty does not include:

• Destruction caused by your pet such as chewing or bodily fluids soaked into the foam . However, our beds come with a waterproof inner cover.
• “Yellowing” of the foam. This is a natural oxidation process. When foam is exposed to oxygen and light. It is not harmful to your pet, nor does it cause toxic substances to be released.
• Warranty includes foam to retain at least 90% of its shape and density

Yes, you can machine wash the covers on delicate cycle in cold water. You may dry the cover in the dryer on low heat or let air dry. Do not bleach. The inside covers should not need to be taken off as they are waterproof. Use a damp cloth with mild detergent to white clean. Replacement covers are always available.

Just like your mattress at home, the foam and the visco top cannot be washed. However, we have included waterproof inner covers for added protection. Although the inner cover is waterproof, we cannot guarantee that no liquids will seep from the sewing seams.

Some of our foam is made by a Hong Kong company, and some is made in the USA. This depends on the model. Our products, regardless of source, is CertiPUR certified foam, and non toxic faux fur.